Effective Date: 01-12-2025

At Zeozeen Healthcare, customer satisfaction and safety are at the heart of what we do. Every product we offer is carefully selected to ensure reliability and quality during emergencies.
If, however, something doesn’t go as expected, we’re here to make things right.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product is damaged, defective, or incorrect at the time of delivery.
  • The return request is raised within 7 days of product delivery.
  • The product is unused, unopened, and in its original packaging with all labels and accessories intact.

Please note: For health, hygiene, and safety reasons, first-aid and medical products that have been opened, used, or tampered with cannot be returned.

2. Non-returnable Items

The following categories are not eligible for return or refund:

  • Opened or used medical kits, ointments, or sterile items.
  • Items with damaged or missing packaging not caused during transit.
  • Products purchased during promotional sales or marked as “Non-returnable” on our website.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our Customer Support via email at [Insert Email] or phone at [Insert Number].
  2. Provide your order ID, reason for return, and any supporting images (if applicable).
  3. Once your request is verified, we will arrange for a pickup or ask you to ship the product back to our warehouse.
  4. After inspection, we will notify you of the status of your return via email or message.

4. Refund Process

Once your return is approved and the item arrives at our facility:

  • Refunds will be issued to your original payment method (credit/debit card, UPI, or wallet) within 5–10 business days.
  • If your payment was made through cash on delivery (COD), we will issue a bank transfer or digital wallet refund after verifying your details.
  • In some cases, we may offer a replacement instead of a refund, based on product availability and customer preference.

5. Damages and Replacements

If your order arrives damaged, missing parts, or incorrect:

  • Report the issue within 48 hours of delivery with photographs of the packaging and product.
  • We’ll schedule a free replacement or full refund, depending on stock availability and your preference.

6. Cancellations

Orders can be cancelled before they are shipped. Once dispatched, orders will follow the standard return process.
Refunds for cancelled orders will be initiated within 3–5 business days of confirmation.

7. Contact Us

For assistance with returns, refunds, or cancellations, please reach out to:

Address: Shop No. UGF-32, Udai Tower Vijayant Khand, Gomti Nagar Lucknow, Uttar Pradesh – 226010
Phone: (+91) 79914 96690
Email: info@zeozeen.com